ScanServe
Queue Management & Feedback for Public Service Offices
Real-time public service flow that works across customer phones, staff screens, and TV boards.
Context
Challenge
Peak-hour queues lacked real-time visibility for customers, staff, and administrators.
Solution
QR ticketing, live boards, staff dashboards, and a multi-tenant service hierarchy unified the entire queue flow.
Signal
Average reduction in perceived customer wait times through real-time visibility and digital ticketing
Preview
Constraints
- Support multiple branches, service points, and service windows under one hierarchy.
- Keep queue status live across customer devices and public display boards.
- Present implementation patterns without exposing client-identifying details.
Workflows
- QR registration to digital ticket assignment
- Staff call, serve, complete, or mark no-show
- Admin visibility into bottlenecks, service flow, and feedback
Features
QR ticketing, live boards, staff dashboards, and a multi-tenant service hierarchy unified the entire queue flow.
QR Code Registration
Customers scan a QR code at a branch or via a public hub to select their desired service and instantly receive a digital queue ticket (e. g.
Real-Time Live Boards
WebSocket-powered TV display boards update in real time as queue numbers are called, currently being served, or completed — giving waiting customers full transparency without checking...
Staff Admin Dashboard
Staff members call next tickets, serve customers, and mark transactions as complete or no-show through an intuitive admin interface — all reflected instantly on live boards and customer...
Multi-Tenant Hierarchy
Supports a full organizational hierarchy — Super Admin, Organization, Branch/Campus, Service Point, and Windows — allowing the system to scale from a single office to large multi-branch...
Architecture
Built on the TALL stack (Tailwind CSS, Alpine. js, Laravel, Livewire) for a reactive, server-driven frontend with minimal JavaScript overhead. MySQL handles transactional queue data with support for multi-tenant isolation. WebSockets power real-time updates across live boards and customer devices.
Outcomes
60%
Wait Time Reduction
Average reduction in perceived customer wait times through real-time visibility and digital ticketing
2x
Service Throughput
Increase in customers served per hour per window through streamlined call-and-serve workflows
Integrated
Customer Feedback
Post-service feedback collection built into the flow, giving management actionable service quality data
* This case study is anonymized. Screenshots, workflows, and outcomes are shown to demonstrate system capability while protecting client-identifying details.